Refund Policy
Returns
Our return policy is valid for 30 days. If 30 days have passed since your purchase, we regret that we can't offer a refund or exchange.To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Items not in their original condition, damaged, or missing parts for reasons not due to our error
Items returned more than 30 days after delivery
Refunds (if applicable)
Upon receiving and inspecting your return, we will notify you by email about the receipt of your returned item. We will also inform you about the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your credit card or original method of payment within a specific number of days.
Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account once more. Then, contact your credit card company; it might take some time before your refund is officially posted. Next, contact your bank. There's often a processing period before a refund is posted. If you've completed these steps and haven't received your refund yet, please reach out to us at info@hkaffinity.com.
Sale items (if applicable)
Only regular priced items can be refunded; unfortunately, sale items cannot.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hkaffinity.com and mail your item to Rm711, Fuben Building, No#115, Guanlan Road, Longhua District, Shenzhen, China, 518000.
Shipping
To return your product, mail it to Rm711, Fuben Building, No#115, Guanlan Road, Longhua District, Shenzhen, China, 518000.
You are responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.