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FAQs

Got a Question Before Ordering? inRobots have the answer below. 

1. Do All the industrial spares Fully Tested?

  • Yes!  All of the industrial spares which we supply are 100% Fully Tested,   All Spares are sold with a standard 12 months (some spare has 24 Months). We aslo offer supper after-sales service.

2.What does payment Terms & currencies ?
  • inRobots offer PayPal, bank transfers with most major world currencies.  please feel free to chat with inRobots in the website's bottom right, if you have more payment options.
3.Who can i contact if you need after sales service?
  • inRobots has one on one Customer Support Team to help with any questions and questions for any of our orders. please feel free to chat with our service team in the website's bottom right, your account manager, or e-mail direct to our CEO william@hkaffinity.com. We will take good care and respond your Immediately.

4. What is the duration of validity for my quote? 

  • Quotes remain valid for a period of 30 days starting from the day of receiving the quote, unless any alternative timeframe is indicated at the time the quote is provided.

5. How can I purchase products on your website?

  • Browse Products: Explore the parts you're interested in on the product pages.
  • Add to Cart: Click the "Add to Cart" button to place the selected products into your cart.
  • Checkout: On the cart page, click the "Proceed to Checkout" button, and you'll be guided to the checkout page.
  • Provide Information: Fill out your contact and shipping details on the checkout page.
  • Choose Shipping Method: Select your preferred delivery option.
  • Make Payment: Choose your preferred payment method and complete the payment.
  • Order Confirmation: After your payment is processed, you'll receive an email confirming your order. Our sales representative will also personally get in touch with you.
6.Can I submit a part inquiry?
  • Email: You can submit a part inquiry by sending us an email to info@hkaffinity.com. You'll find our contact details on the "Contact Us" or product pages. Just share the model or BOM list you need, and our sales team will reach out to you promptly.
  • Submit Request: On our product pages, if you come across products without prices, you'll see a "Submit Request" button. Clicking on it will lead you to a straightforward inquiry form. Fill it out, and we'll quickly provide you with a comprehensive quote.
  • Chat: If you'd like to chat online, look for the live chat icon in the bottom right-hand corner of our website. It's a convenient way to directly communicate with our experienced team members.

7.Why are stock quantities and prices not shown for some products?

  • For products with listed prices, we can directly display pricing and availability due to minimal market fluctuations. However, certain obsolete and hard-to-find industrial automation parts often experience price and stock volatility, making it challenging to provide accurate daily prices on our website. To ensure the best and most precise pricing, our team determines prices based on individual inquiries.

8.Do you provide international shipping services?

  • Yes, with over 15 years of global trade experience, we excel at delivering parts to any corner of the world. The parts you order will be shipped to your factory or company doorstep using services like DHL, FedEx, UPS, and more.

9.When will my part arrive?

  • We recognize the significance of transportation speed in part procurement, thus we aim to dispatch within two days after an order is placed. However, the condition of the part and procurement location can influence our dispatch speed.
  • For all online payments, delivery will be aimed within two days after ordering.
  • All delivery time details for inquiries will be clearly stated in your quotation.

10.Who should I contact if I encounter any issues?

  • Whether you place an order directly or through our sales representative, our experienced customer support team is available to help you with any questions or concerns you may have after placing your order.

11.What is your policy for returns?

  • For any reason, if you're not satisfied with the part(s) you've received (subject to terms and conditions), you can take advantage of our 30-day return policy for either an exchange or a full refund.
  • For more detailed information about our return policy, please visit our policy pages here.

12.How do I cancel my order?

  • If you want to cancel your order, you can reach out to your dedicated sales representative using the contact information provided at the bottom of your order confirmation. Please note that all order cancellations require approval from inRobots.

 

What parts are you looking for?

We offer a wide range of robots and automation components from top manufacturers in one location at a competitive price.